You can place your order online 24/7 right here on our site. If you have questions or if you’re just not sure what you need, give us a call and speak to a member of our sales team at (706) 971-2700.
Tracking Your Shipment
We ship via UPS and USPS. You will receive a tracking number when your order ships.
Expedited Shipping Charges
Need your order right away? We offer “Next Day”, “2 Day” and “3 Day” shipping on most items. Select your shipping method at checkout.
Ordering Live Bees and Queens
- Live bees and queens are sold on a first-come, first-serve basis.
- We recommend ordering early to ensure your desired ship or pickup date.
- There are a limited amount of bees available throughout the season.
Shipping Bees and Queens
- We are able to ship packaged bees and queens through the United States Postal Service (USPS).
- As packages become available in the spring (starting in March), they will be shipped out in order of date the order was received.
- Packages will not ship to Washington, Oregon, California, Arizona, New Mexico, Nevada, Utah, or Idaho in the hottest part of summer (to be determined by Barnyard Bees). If you live in those areas and want to ensure you receive your bees before that, make sure you purchase ASAP.
- Nucs are for pickup only.
Picking Up Your Bees
- You MUST pick up your packaged bees or nucs on your scheduled date ONLY. Barnyard Bees is not responsible for the condition of your bees if you do not arrive for your scheduled pickup date.
Damages or Losses
- Barnyard Bees will not refund any money for package bees or queens, however, if you have an issue please call us and we will help you file a claim or work toward getting you a replacement, if available. We require documentation from the post office on official letterhead stating that the shipment arrived dead, or photos of the damaged package and shipping label. Customers are responsible for shipping and insurance on the replacement package.You must contact Barnyard Bees customer service at (706) 971-2700 within 24 hours of receiving a damaged shipment.
- If there are issues with queen performance, or if you receive a dead queen in your package bee shipment, please contact us at (706) 971-2700 within 10 business days of pickup date or ship date.
Our Warranty
- At Barnyard Bees, we’re proud to stand behind the quality and care that goes into each and every item we sell, and we’re dedicated to making sure our customers are happy with their purchase. We warrant our equipment and supplies to be free from defect in materials and workmanship within the first 30 days. If you find one of our products to be defective, we’ll work to make it right.
- For warranty inquiries, please contact us at (706) 971-2700. The product must be unused, in good condition, and unaltered.
- Items returned may be subject to a 20% restocking fee.
Returned Merchandise
Please follow all instructions below when returning merchandise:
- The customer is responsible to pay shipping costs on all returned items.
- Items must be returned within 30 days of receipt.
- Items must be in “like new” condition.
- Items not in “like new” condition will be subject to a restocking fee of 30% or more depending on the state of the item returned.
- A copy of your original invoice is required.
- If you are unable to supply a copy of your invoice, please call and we may be able to get you a new copy.
- We are unable to take any returns on items purchased directly through Amazon.com or any other 3rd party.
- We are unable to accept returns on any hazardous materials.
- Barnyard Bees is not responsible for items being returned to us which are lost or damaged. Please keep a copy of your tracking information, and it is recommended you include shipping insurance when returning items to us.
Exchanges
Please follow all instructions when sending back an item for exchange:
- The customer will be responsible for paying return shipping costs on all returned products as well as the shipping on any new item sent in exchange.
- The customer is responsible to pay any cost differences for products exchanged.
- Exchanges must be made within 30 days of receipt.
- Items must be in “like new” condition.
- Items not in “like new” condition will be subject to a restocking fee of 30% or more depending on the state of the item returned. This may affect any additional balance due on the item you would like to receive in exchange.
- A copy of your original invoice is required.
- If you are unable to supply your invoice, please call and we may be able to get you a new copy.
- We are unable to take any exchanges on items purchased directly through Amazon.com or any other 3rd party.
- Barnyard Bees is not responsible for items being returned to us which are lost or damaged. Please keep a copy of your tracking information, and it is recommended you include shipping insurance when returning items to us.
Replacing Damaged or Wrong Merchandise
If items arrive damaged or the wrong merchandise was sent, please contact us so we can resolve the issue.
When a situation occurs where Barnyard Bees is shipping another product to you as replacement for damaged or incorrect product and we request the damaged or incorrect item be returned, Barnyard Bees will include a return shipping label, inside the replacement package, that will expire 30 days after it is issued. The full price of any items not returned within 30 days of the receipt of your replacement order will be charged to your credit card that was used on your original purchase or billed to your Barnyard Bees account. These charges will not be refunded until we receive your return.